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Beedie School of Business News

December 23, 2010

Companies need to face up to a new wave of empowered consumers who are tinkering and altering their products, according to a new, award-winning study from the Faculty of Business Administration at Simon Fraser University.

The assertion comes in the wake of some high-profile hacking of proprietary technology offerings – including the unlocking of Apple’s iPhone 4, and the hacking of Microsoft’s Kinect gaming device.

Entitled “Creative Consumers: Awareness, Attitude & Action – Instrument & Preliminary Results”, the article was authored by Colin Campbell, a doctoral student in marketing at Simon Fraser University, Pierre R. Berthon, professor of marketing at Bentley University in Massachusetts and professors Leyland F. Pitt and Ian McCarthy of Simon Fraser University.

The article received the best paper award on the Strategic Marketing track at the Australia and New Zealand Marketing Academy Conference held in Christchurch, New Zealand earlier this month.

Their study examines the phenomenon of “creative consumers”: those customers who hack, tinker, and mess with the proprietary offerings of firms.

“Creative consumers are becoming a major force in the business world,” they note. “They are adapting, modifying and creating.”

The authors note that it was Apple’s customers, not the company itself, that adapted the iPod portable music device for podcasting, which has evolved into a new form of media broadcasting. On the other hand, when customers tinker with certain pharmaceutical products, or with safety features on automobiles, the potential for danger is great.

To that end, the authors give attention to the development of a scale, or checklist, that firms can use to examine and explore their own attitudes toward the creative consumer phenomenon.

According to the researchers, “a firm should be able to assess the extent to which is it is aware of creative consumers, then be able to examine their attitude towards creative consumers, and finally to be able to decide on the action that they will take toward creative consumers.”

In most instances, the creative consumer phenomenon is to be embraced, they argue — but there remain instances in which product hacking can be risky or dangerous.

“By being aware of the phenomenon, knowing what their attitude towards it is, and being able to determine the actions they will take toward it, firms will be better able to deal with creative consumers.”

For more information:
Derek Moscato
778-782-5038 – derek_moscato@sfu.ca


How SFU Business fared in the news for the week ending December 17, 2010.

B.C. Ferries Salaries

  • New documents show 21 B.C. Ferries employees each earned more than $200,000 in salary, including president David Hahn, who pulled in $984,248. SFU marketing expert Lindsay Meredith toldCanadian Press that B.C. Ferries’ decision to determine salaries by comparing private and public sector remuneration data won’t go over well with taxpayers.
    Full story: http://at.sfu.ca/DgLscC

Workplace Innovation

  • Greenbiz.com reported on a new study by SFU assistant business professor Stephanie Bertels that reviewed more than 13,000 academic and industry publications to examine existing best practices for workplace innovation. Her research “looks at the ways that executives can ensure their companies remain innovative long after they depart.”
    Full story: http://at.sfu.ca/uOOfWZ

Branding Gone Bad

  • “Shame is an extremely toxic emotion,” SFU associate business professor Steve Kates told Timemagazine in an article about what happens to branding when consumers turn on a product, service and, in some cases, a person.
    Full story: http://at.sfu.ca/hjHZCE

Low-Tech Games

  • “Board games are making a comeback, according to the Burnaby NewsLeader. SFU marketing expert Lindsay Meredith said Christmas is the time of year when there’s an increase in the sales of board games.
    Full story: http://at.sfu.ca/qvCfLK

Crime Beat

  • SFU professor emeritus Gary Mauser was a guest on CKNW’s The Bill Good Show today talking about gangs and guns. He argued “research shows that imprisoning serious violent offenders for longer periods reduces the homicide rate.” His second point was “there is no research support for restrictive gun laws. Homicide rates have increased in the U.K. since they banned handguns, but down in the U.S. where they both imprison violent offenders and encourage civilians to carry concealed handguns.”

Lower the Voting Age

  • Former B.C. attorney general Mike de Jong announced he advocates lowering the provincial voting age to 16. SFU marketing expert Lindsay Meredith said this is an attempt by the B.C. Liberal party leadership hopeful to differentiate him from the other candidates in the bid to be premier. Fairchild Radio, CBC-Radio, The Province, 24 Hours Vancouver, and AM 1320 all interviewed Meredith about this issue.

Give Students the Vote

  • Lowering the provincial voting age to 16 years old may not be such a great idea for the B.C. Liberals, SFU marketing experting Lindsay Meredith told The Province. Responding to B.C. Liberal leadership candidate Mike de Jong’s announcement he would give teens to be more involved in the political process. “Younger people tend to be a little more left wing,” said Meredith. “They have a strong sense of social justice and it could be the Liberals’ worst nightmare.” Canadian Press and AM 1150 (Kelowna) also interviewed him.
    Full story: http://at.sfu.ca/oqViwT

VANOC Report

  • How sustainable are the 2010 Winter Olympics? We’ll find out tomorrow when VANOC releases its sustainability report card. “You can plaster green on anything you want to — that’s called paint — but you better have something solid underneath that,” SFU marketing expert Lindsay Meredith told 24 Hours Vancouver.

Lowering the Voting Age

  • The Province referenced SFU marketing expert Lindsay Meredith in an editorial, agreeing with him that the latest campaign promises by B.C. Liberal leadership candidates are all about getting noticed. “Some 16-year-olds are more adult than some 36-year-olds. Some are certainly more honest than many 46-or 56-year-old politicians,” said the paper. “But there has to be an age cut off somewhere. I mean, we wouldn’t want 14-or 12-year-olds voting, would we?  No, as SFU marketing Prof. Lindsay Meredith points out, (Mike) de Jong’s proposal has more to do with getting noticed. Let’s just call it the adult equivalent of wearing a nose ring.”
    Full story: http://at.sfu.ca/yZtnrk

Online Shopping

  • CTV News reports people aren’t spending more money this Christmas but they are doing more shopping via the Internet. Convenience and increased selection is the reason why, said SFU business professor Dianne Cyr.
    Full story:
    http://at.sfu.ca/MWueNH

The Faculty of Business Administration at Simon Fraser University congratulates its outsanding alumni who have been included in the recently published “Canada’s Most Powerful Women: Top 100″ list from the Women’s Executive Network.

The SFU Business graduates are Zabeen Hirji (EMBA ’94), Chief Human Resources Officer at RBC; Loreen Paananen (EMBA ’95), Executive VP of Retail Development at Shoppers Drug Mart; and Bev Park (EMBA ’02), President and CEO, Couverdon Real Estate.

The three EMBA graduates are recognized in today’s Vancouver Sun (Canada & World section, page B4).

Annually, the Women’s Executive Network honours 100 women who are 2010′s top achievers — and leaders — in Canada’s private, public and not-for-profit sectors. The women recognized by the Top 100 Awards are creating legacies, changing perspectives and altering the face of business according to WXN founder Pamela Jeffery.

“With women like them succeeding in male-dominated industries, heading large corporations and starting their own businesses, the barriers to equality don’t seem insurmountable,” she said. “With the acknowledgment that organizations thrive when they have women on their leadership teams, more men are joining in and supporting the growth and development of women leaders. Our hope at WXN is that by recognizing and celebrating Canada’s female leaders, we will demonstrate to women in the Canadian workplace that women belong in boardrooms and executive offices across Canada and around the world.

The list — which includes the EMBA alumni from SFU Business — can be viewed in its entirety at:
http://www.financialpost.com/magazine/Canada+Most+Powerful+Women/3938673/story.html


How SFU Business fared in the news for the week ending December 10, 2010.

B.C. Politics

  • The media also reached out to SFU political scientist Marjorie Cohen Griffin on Carole James’ resignation. 24 Hours, Ming Pao newspaper, CKNW, and Fairchild Television did interviews with her. While News1130 and 103 Juice radio (Kelowna) spoke with SFU marketing expert Lindsay Meredith to get his take on the B.C. political scene.
  • SFU professor emeritus Gary Mauser was interviewed by Global TV news and OMNI Televisionregarding Clark’s announcement to quit her job as talk-show host with CKNW and returning to provincial politics.

Foreign Trade

  • In The Globe and Mail’s eight-part series about the challenges facing Canada’s foreign trade, the newspaper suggested we focus on the study of entrepreneurship — from elementary school to post-secondary. Daniel Shapiro, SFU’s Business Administration dean, stressed “the value of bringing technical skills in science and engineering, together with the business knowledge and decision-making skills that characterize entrepreneurship.”
    Full story: http://at.sfu.ca/omwuMZ

Also in the News

  • ITwo SFU grads – Loreen Paananen and Bev Park – were named to the Women’s Executive Network’s Top 100 Canada’s Most Powerful Women list. These women were chosed as 2010’s top achievers and leaders in our nation’s private, public, and not-for-profit sectors.
  • SFU business professor Lindsay Meredith was interviewed by CKNW about a report showing 21 B.C. Ferries senior managers each earned more than $200,000 last year. Meredith said the Crown corporation needs to stop acting like a private-sector company when it comes to salaries. The report also revealed B.C. Ferries’ top five managers were paid just under $3 million in compensation.

The Network for Business Sustainability has released its new research report from SFU Business Assistant Prof. Stephanie Bertels, entitled “Embedding Sustainability in Organizational Culture: A How-To Guide for Executives.” Click here to read the report.

NBS gave blogger and CSR consultant Celesa Horvath a sneak preview of the report, and invited her to review it. Her posting is below:

Overview of the Report

From a comprehensive review of academic research on sustainability and organizational culture (as well as studies dealing with other types of organizational culture change, such as safety and innovation), NBS’ research team identified a broad portfolio of practices for embedding sustainability.  Some of these practices have been shown, through research, to be effective, while others show potential but remain untested – at least, in an academic sense.

The researchers then grouped the practices into four different themes: fostering commitment; clarifying expectations; building momentum for change; and instilling capacity for change. These four themes together comprise the four quadrants of a new framework designed to help executives, senior HR managers, and senior sustainability managers to embed sustainability into their organizations.

The quadrants are constructed around axes ranging from formal to informal practices and from fulfillment (delivering on current sustainability practices) to innovation (moving the organization further along the path to sustainability).

Each theme or quadrant comprises a suite of practice categories (shown above), each of which includes individual practices.  In the full report, which I haven’t yet seen, each practice is described in more detail and accompanied by specific examples.  In the Executive Summary, the suite of practices for each quadrant is summarized in a table, with “supported” practices – that is, those shown by academic research to be effective – distinguished from “potential” practices.

The “portfolio approach” supported by this framework is intended to emphasize balance. Users are advised to select appropriate practices from each of the four quadrants.  Moreover, the guide recommends reliance on the “supported” practices in each quadrant, and regular monitoring and evaluation to confirm the effectiveness of “potential” practices that may be used.

The Executive Summary also includes four case studies (of Tembec, Teck, Canadian Pacific Railway, and Suncor, each members of NBS’ Leadership Council), each of which provides a snapshot of sustainability initiatives at the company, and a graphic summary of the practice categories employed by the company.

Finally, the Executive Summary provides a Portfolio Assessment Tool to assist users in conducting an evaluation of practices that are already in use and/or that could be used to embed sustainability in the organization.  The tool comprises the framework shown above with the individual practices, both “supported” and “potential’ listed around the outside.  The Executive Summary is sparse on guidance on how to use the tool; I expect this is covered in greater detail in the full report.

First Impressions

On the plus side:

It’s comprehensive.  The researchers have compiled a broad suite of practices and explained what those might look like in the workplace.  The case studies show how a number of different but complementary practices can advance a single sustainability initiative.  Both of these approaches will increase understanding by prospective users.

It’s broadly applicable.  Any user should be able to find some practices in here that will suit their organization, no matter the sector, the size, or the experience.

It’s simple.  Whatever your feelings about quadrant models, the framework is clear and easy to understand.  The quadrants, practice categories, and individual practices are presented in step-wise detail, facilitating understanding – and importantly, implementation – by even a sustainability novice.

On the other hand:

It’s academic.  Okay, they’re right up front about this, and the NBS is, primarily, a research organization.  However, the reliance on academic research to differentiate between “supported” and “potential” practices means that an awful lot of important change management techniques and embedding practices are lumped into the “potential” category when practical experience might suggest they are, in fact, essential.  Educate.  Commit.  Set goals.  Integrate (into mission, vision, strategy, business plan, business processes, systems). Develop metrics.  Monitor.  Report.  These actions are all identified as “potential” practices. To be fair, the report suggests users try such practices.  Of course, this is an area where – again, acknowledged in the report – practice often leads theory.  Nevertheless, I worry that the emphasis placed on the absence of testing of the effectiveness of these practices might actually discourage their deployment by executives and other sustainability practitioners.

It would be nice to see this content complemented by a survey of experienced practitioners who could comment on the effectiveness – at least within their respective organizations – of each of these practices deployed individually and as part of an integration strategy.  Nowthere’s a project for the sustainability-minded grad student…

The Bottom Line?

Notwithstanding, whether you are an experienced consulting practitioner, a sustainability champion, or a leader who is trying to embed sustainability into their organization, this report will be a valuable tool.

I look forward to exploring the full report when it is released, which I understand will be tomorrow (Monday, December 13th).  To register to receive a copy of the report from NBS, click here.


In its first year, the Finance International Case Competition (FICC) hosted its top twelve teams from November 12-13, 2010, with the preliminary round at Harbour Centre followed by finals at Segal Graduate School of Business. The judging panel, including representatives from corporate partners from CIBC, GE Capital and CGA, awarded third place to the University of Hawaii at Manoa, second to Edwards School of Business (Saskatchewan) and first to Queen’s School of Business.

The top twelve out of twenty six qualifying round teams represented Canada, the United States, Asia and Europe. Competitors became friends at social events at the Coast Coal Harbour, but proved to be fierce foes during the competition. Having already beaten out fourteen other written case electronic submissions in the October qualifying round, the dozen trios of dynamic individuals impressed judges with the caliber of their presentations, particularly their depth and breadth of analysis for a mere three-hour case deliberation period.

Founder Jorge Cruz Lopez (an SFU BBA, MBA and ph.D in Finance candidate) wanted to create a win-win recruitment platform for finance. By April 2010, Lopez had garnered the support of SFU’s Faculty of Business Administration and financial backing from the Student Affairs Office. FICC’s objective is to identify motivated individuals that can apply their knowledge to issues in the financial industry. The structure of the competition provides an outlet for students to present their innovative ideas to leading financial professionals and a platform for businesses to interact with and potentially identify exceptional job candidates.

To ensure FICC would be well established within its first edition, Lopez enlisted Irina Nica, Sahar Sharafzadeh and Pam Hernandez, a group of students in their final year at SFU Business with past organizing committee experience. He stated he is “convinced that FICC was a success. Thanks to SFU Business, our corporate partners and the endless effort of the Organizing Committee and volunteers, we were able to meet or even exceed our expectations. In addition, the feedback that we have received from participants and professionals has been very positive, so I really look forward to next year’s event.”

FICC is the only Canadian undergraduate case competition of its size solely focused in the field of Finance, and is already preparing for next year’s competitors. For more information on FICC, click here.

2010 Top 12 Finalists:

  • Babson College
  • Edwards School of Business – University of Saskatchewan
  • Jon M. Hutsman School of Business – Utah State University
  • Mount Royal University
  • Queen’s School of Business – Queen’s University
  • Simon Fraser University
  • Singapore Management University
  • University of Hawaii at Manoa
  • Universite Laval
  • Universidad de Navarra
  • University of New Brunswick
  • University of Waterloo

Contact:
Stephanie Bertels, 778.782.5163; stephanie_bertels@sfu.ca
Derek Moscato, SFU Business, 778.782.5038; drmoscat@sfu.ca
Marianne Meadahl, PAMR, 778.782.4323;marianne_meadahl@sfu.ca

December 13, 2010

Companies striving for greater workplace innovation should try showing employees how it’s done creatively rather than overwhelming them with rules and regulations, says a Simon Fraser University researcher.

A new study by Stephanie Bertels, an SFU Business assistant professor, finds that traditional approaches like bringing in new HR policies or performance goals only address a company’s day-to-day needs.

Bertels examined more than 13,000 academic and industry sources and found companies that add less conventional tactics to complement traditional ones are much more successful at sparking creativity and new ideas among employees.

“Research shows sustainable organizations not only fulfill current commitments – they also support future innovation,” says Bertels. “Mere compliance in the absence of innovation means you’ll be left behind.”

A case in point is the company that moved its employees’ wastebaskets down the hall as a garbage reduction measure. The so-called “walk of shame” to toss trash inspired them to cut back and also come up with new waste reduction ideas.

“In addition to, say, creating codes of conduct and offering training programs, consider hosting product development challenges or having your CEO tell inspirational stories about how the company will look in the future,” says Bertels, who teaches undergraduate courses on sustainable innovation and managing for sustainability.

Bertels, who is also trained as an environmental engineer, says that in leading companies, sustainability is not an add-on – but rather is becoming a core part of business strategy.

The non-profit Canadian Network for Business Sustainability, funded by research grants and private and public partners, commissioned the report.

To access the 73-page report:
Embedding Sustainability in Organizational Culture: Systematic Review

To see its accompanying 20-page how-to guide:
Embedding Sustainability in Organizational Culture: Executive How-To Guide


QuikPiq, a social media startup founded by alumni from SFU Business, was recently announced as a Top 5 finalist in the Canada’s Next Great Startup competition in November. The competition took place in Toronto as part of the 2010 Impact National Conference and was attended by 300 of Canada’s top entrepreneurial students as well as established entrepreneurs.

Consisting of members Anoop Aulakh, Ashish Gurung, and Don Masakayan, the team was the first place finisher at the SFU Concept Competition, hosted by Simon Fraser University’s Venture Connection and SFU Business.

The Next Great Startup competition consisted of a 10 minute pitch and Q&A session with judges and audience. The judging panel consisted of representatives from Fusenet, KPMG, and the former CEO of Viigo. Placing as second runner up, QuikPiq received a $500 cash prize from Fusenet.

“It was great to connect with entrepreneurs from across Canada and to get sound business advice from industry veterans,” said QuikPiq’s Aulakh.

The company will be releasing its iPhone application in early 2011.

QuikPiq is a web and mobile application that allows individuals to ask their friends for help in making everyday decisions from wherever they are. For more information visit www.QuikPiq.com or email info@QuikPiq.com.


They’re first-year students on a mission to spread a little extra cheer this Christmas.

Taking up the challenge from their instructor, students from SFU Surrey’s new BusOne program put their business creativity to the test and participated in the Market on the Mezzanine craft fair on campus last week.

One group dressed as elves, sold cotton candy and posed for photos with Santa, helping to initially raise more than $600 for the United Way.

Their efforts landed them a $1,000 prize. Instead of splitting it between them, the students chose to add their winnings to the United Way donation.

“It does my heart good to see young people who can foster this kind of spirit,” says instructor Jennifer Beale, who is completing the first semester of the new program. It offers common courses and weekly workshops on extra-curricular involvement and eases university transition. “These students make me proud.”

Students Dylan Sall, Taylor Ward, Kevin Kumar, Shehbaaz Jhalli and Cynthia Su were among more than 40 first-year business students to take part in the event.

Meanwhile students in a fourth-year marketing class designed and produced gifts for sale as part of their course requirement. Together, the business students raised more than $2,100 for the United Way.

Events at SFU Surrey typically raise about $3,500 for the United Way. Overall, events at all three SFU campuses raise more than $20,000, while donations from the university community as a whole last year exceeded $160,000.


Daniel Shapiro, Dean of SFU Business, talks to the Globe and Mail in an extensive feature on what Canadian businesses need in order to thrive in the fast-evolving global economy.

Globe and Mail, December 9, 2010

The fifth in an eight-part series of solutions to challenges facing Canada’s foreign trade. This week’s challenge: Bench Strength

Building up Canada’s talent base, from managers to scientists, entrepreneurs to salespeople, is a key challenge as Canadian business aims its sights beyond the United States, its traditional trading partner, to make the most of the world’s burgeoning opportunities.

One answer is to spend far more energy on the study of entrepreneurship, from elementary school to post-secondary, and to rethink how and to whom entrepreneurship is taught. The study of how to create new products and meet consumer needs should not be reserved for business students, according to educators and businesspeople. It should be taught to arts and science students, too.

“I think we have to start educating people from the youngest ages about business and entrepreneurship,” says former New Brunswick premier Frank McKenna, now the deputy chair of  TD Bank Financial Group. “I really had very little exposure to business until further on in my life. It’s about exposing people to another life choice. You don’t have to grow up to be a professor or teacher or lawyer. Entrepreneurship is a choice in itself.”

Daniel Shapiro, dean of Simon Fraser University’s Faculty of Business Administration, stresses the value of bringing technical skills in science and engineering, together with the business knowledge and decision-making skills that characterize entrepreneurship.

“If we believe that future innovation and products are going to be increasingly scientifically oriented, it’s reasonable to assume we’re producing scientists for a partly different purpose,” he says. “Some of them will be the innovators and entrepreneurs of the future.”

Canada has a long way to go to bring entrepreneurship education to non-business students. A 2009 survey by Industry Canada found that nearly 40 per cent of post-secondary institutions don’t have a strategy for teaching their students to be entrepreneurs. Only a minority of non-business students graduate with practical experience in entrepreneurship.

Students from the arts and sciences are, however, enthusiastically taking up entrepreneurship programs where they are offered. “The demands we get for business education in almost every new and innovative program created is astonishing,” Prof. Shapiro says. “Nobody wants to create a program in managing the environment, in digital arts, in community economic development, without building in some business education.”

Hand-in-hand with entrepreneurship training is the notion of “experiential education” – learning not from textbooks alone but from immersion in real-world situations that require individuals to make tough choices. A planned “incubator” program will bring business students and engineers together to create and bring to market commercial products. “They think about customers, markets, market opportunities,” says Prof. Shapiro. The school is also hoping to set up an entrepreneurial “boot camp” – five days of intensive training for PhD students in computer science to develop skills that will enable them to work in high-tech companies “or better yet, to commercialize ideas they encounter in their research,” he says. Simon Fraser has applied for a grant from the Natural Sciences and Engineering Research Council of Canada to create the training unit.

These boot camps will include training in cross-cultural communications, with an eye to the international marketplace. Why is that important for scientists? Because at SFU, a majority of PhDs in science do not go on to academic careers. “That means they are likely going on to industry or starting their own,” says Prof. Shapiro. “Giving them entrepreneurial or business training makes sense. It’s also true that, particularly for digital-based products, these companies are often born global from the outset.”

Learning through experience is the best way to develop the critical thinking skills that increasingly will be prized, especially in the many “astonishingly small” firms in British Columbia (and elsewhere) that compete globally, says Prof. Shapiro. “Globally competitive firms will be comprised of surprisingly small numbers of people and each one of them will have to carry a fair amount of decision-making power. They’re going to have to be more entrepreneurial. What I relate to entrepreneurship is the ability to think critically and make decisions at the right time.”

So, for instance, when studying poverty in India, rather than have a classroom session, “we would have students to go India, interview people and actually develop products. Or more locally, rather than say how do you eradicate poverty in Vancouver, we would have students working with a known group with a specific problem and help them to solve it through processes that effectively force them to make decisions that confront the reality of resource scarcity, of constraints on behaviour. That kind of thing that allows people to be more critical in how they think.”

Entrepreneurship can be taught, business schools say. At the University of Western Ontario’s Richard Ivey School of Business, five full-time faculty work in the area of entrepreneurship. “In some ways it’s like medicine,” says faculty member Eric Morse. “You have to have people practice. You have to come back and debrief and say, what have you learnt? You have to work with people who have been successful. There’s a pretty heavy classroom component as well. How do you generate ideas? How do you screen those ideas for something that may be a viable business? How do you set the business up? How do you grow the business?”

There is still no replacement for the “school of hard knocks,” he acknowledges, but “we can shorten the path, help you not to hit your head against the wall so many times.” Traditionally, many entrepreneurs were not university-trained, but “just a couple years ago, for the first time, more entrepreneurs had university degrees than not. As the complexity of business grows, you’ll see more and more of that.”

Please click here to read the complete online article.


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