New research from the Beedie School of Business at Simon Fraser University indicates that the addition of simple communications technology is revolutionizing the way blue-collar workers perform their roles – often in unexpected ways.
The research looks at how blue-collar workers use technology to share knowledge and collaborate on the go. It reveals that a relatively small introduction of technology, such as mobile phones, can result in a significant impact on the way work is carried out.
The study, “Mobility at work: A typology of mobile communities of practice and contextual ambidexterity”, was written by Jan Kietzmann, Leyland Pitt and Kirk Plangger of the Beedie School of Business, Kerstin Heilgenberg from SFU’s Faculty of Education, Ben Eaton of the University of Oslo’s Department of Informatics, and Pierre Berthon from Bentley University’s McCallum Graduate School of Management. It was published in the December 2013 issue of The Journal of Strategic Information Systems.
In order to determine how the workers are utilizing mobile technology, the researchers introduced the framework of mobile communities of practice (MCOPs) as a lens with which to examine the different ways the workers are using the technology to self-organize. Keep reading…
Tags: Beedie School of Business, Ben Eaton, Bentley University, blue-collar workers, communications, Faculty of Education, Ideas@Beedie, Kerstin Heilgenberg, Kirk Plangger, Leyland Pitt, management information systems, MCOPs, mobile communications, mobile communities of practice, Pierre Berthon, Research, Simon Fraser University, technology, The Journal of Strategic Information Systems, University of Oslo