Chris Zatzick

Associate Professor, Management and Organization Studies
B.A. Hons. (UC Santa Barbara), Ph.D.(UC Irvine)

Burnaby Room: WMC 4321
Burnaby Phone: 778.782.9845

Email Address: czatzick@sfu.ca

Curriculum Vitae: View

Biography

Dr. Chris Zatzick joined SFU's Beedie School of Business in 2001 from the University of California, Irvine, where he received his PhD in management. He studies a variety of organizational issues including downsizing and layoffs, high performance work systems, organizational change, and diversity. His research has appeared in leading academic journals such as Strategic Management Journal, Academy of Management Journal, Industrial Relations, Organization ScienceHuman Resource Management, Sloan Management Review, and International Journal of Human Resource Management. In addition, he has received four Best Paper awards from the Academy of Management.

Chris's excellent teaching abilities consistently place him among the top 10 percent of faculty on the SFU Business Teaching Honour Roll.

Outside of academia, he enjoys spending time with his wife and kids.

Specialization and Research Interests

Downsizing and Layoffs, High Performance Work Systems, Voluntary Turnover, Organizational Identification, and Inclusion.

Selected Publications

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Peer Reviewed","WebProfileCategory":"Articles and Reports","DOI":"10.1111\/josi.12215","PublisherName":"Wiley-Blackwell Publishing, Inc","PublisherCity":"Miami","PublisherCountry":"United States","journalTitle":"Journal of Social Issues","journalVolume":"73","journalIssue":"2","pages":"255-272","URL":null,"contributors":[{"firstName":"Brent","middleName":"","lastName":"Lyons"},{"firstName":"Chris","middleName":"Douglas","lastName":"Zatzick"},{"firstName":"Tracy","middleName":"","lastName":"Thompson"},{"firstName":"Gervase","middleName":"","lastName":"Bushe"}],"icKind":"journal"},{"id":"23198","IC_id":"6839","Title":"Antecedents of customer aggressive behavior against healthcare employees","Year":"2017","Date":"2017-03-01","kind_id":"1","Type":"Publication","KindName":"Journal Article, Academic Journal - Peer Reviewed","WebProfileCategory":"Articles and Reports","DOI":"10.1108\/MRJIAM-09-2015-0609","PublisherName":null,"PublisherCity":null,"PublisherCountry":null,"journalTitle":"Management Research","journalVolume":"15","journalIssue":"2","pages":"207-226","URL":null,"contributors":[{"firstName":"Amit","middleName":"","lastName":"Gur"},{"firstName":"Shay","middleName":"","lastName":"Tzafrir"},{"firstName":"Chris","middleName":"Douglas","lastName":"Zatzick"},{"firstName":"Simon","middleName":"","lastName":"Dolan"}],"icKind":"journal"},{"id":"23198","IC_id":"6834","Title":"Exploring the relationship between compressed work hours satisfaction and absenteeism in front-line service work","Year":"2017","Date":"2017-02-01","kind_id":"1","Type":"Publication","KindName":"Journal Article, Academic Journal - Peer Reviewed","WebProfileCategory":"Articles and Reports","DOI":"10.1080\/1359432X.2016.1197907","PublisherName":null,"PublisherCity":null,"PublisherCountry":null,"journalTitle":"European Journal of Work and Organizational Psychology","journalVolume":"26","journalIssue":"1","pages":"42-52","URL":null,"contributors":[{"firstName":"Stephen","middleName":"","lastName":"Deery"},{"firstName":"Janet","middleName":"","lastName":"Walsh"},{"firstName":"Chris","middleName":"Douglas","lastName":"Zatzick"},{"firstName":"Andrew","middleName":"","lastName":"Hayes"}],"icKind":"journal"},{"id":"23198","IC_id":"5371","Title":"Understanding the determinants of who gets laid-off: Does affective organizational commitment matter?","Year":"2015","Date":"2015-11-01","kind_id":"1","Type":"Publication","KindName":"Journal Article, Academic Journal - Peer Reviewed","WebProfileCategory":"Articles and Reports","DOI":"10.1002\/hrm.21641","PublisherName":"John Wiley & Sons, Inc","PublisherCity":"Hoboken","PublisherCountry":"United States","journalTitle":"Human Resource Management","journalVolume":"54","journalIssue":"6","pages":"877-891","URL":null,"contributors":[{"firstName":"Christopher","middleName":"Douglas","lastName":"Zatzick"},{"firstName":"Stephen","middleName":"","lastName":"Deery"},{"firstName":"Roderick","middleName":"Dale","lastName":"Iverson"}],"icKind":"journal"},{"id":"23198","IC_id":"5328","Title":"Skill underutilization and collective turnover in a professional service firm","Year":"2015","Date":"2015-08-01","kind_id":"1","Type":"Publication","KindName":"Journal Article, Academic Journal - Peer Reviewed","WebProfileCategory":"Articles and Reports","DOI":"10.1108\/JMD-09-2013-0112","PublisherName":"Emerald Group Publishing Ltd","PublisherCity":"Bingley","PublisherCountry":"United Kingdom","journalTitle":"Journal of Management Development","journalVolume":"34","journalIssue":"7","pages":"787-802","URL":null,"contributors":[{"firstName":"Melissa","middleName":"","lastName":"Mitchell"},{"firstName":"Christopher","middleName":"Douglas","lastName":"Zatzick"}],"icKind":"journal"},{"id":"23198","IC_id":"4626","Title":"A moderated mediation analysis of job demands, presenteeism and absenteeism","Year":"2014","Date":"2014-06-01","kind_id":"1","Type":"Publication","KindName":"Journal Article, Academic Journal - Peer Reviewed","WebProfileCategory":"Articles and Reports","DOI":"10.1111\/joop.12051","PublisherName":"John Wiley & Sons Ltd","PublisherCity":"Bognor Regis","PublisherCountry":"United Kingdom","journalTitle":"Journal of Occupational and Organizational Psychology","journalVolume":"87","journalIssue":"2","pages":"352-369","URL":null,"contributors":[{"firstName":"Stephen","middleName":"","lastName":"Deery"},{"firstName":"Janet","middleName":"","lastName":"Walsh"},{"firstName":"Christopher","middleName":"Douglas","lastName":"Zatzick"}],"icKind":"journal"},{"id":"23198","IC_id":"1699","Title":"Avoiding layoff blunders","Year":"2014","Date":"2014-05-01","kind_id":"1","Type":"Publication","KindName":"Journal Article, Academic Journal - Peer Reviewed","WebProfileCategory":"Articles and Reports","DOI":"No DOI","PublisherName":"Massachusetts Institute of Technology","PublisherCity":"Cambridge","PublisherCountry":"United States","journalTitle":"Sloan Management Review","journalVolume":"55","journalIssue":"3","pages":"12-15","URL":null,"contributors":[{"firstName":"Christopher","middleName":"Douglas","lastName":"Zatzick"},{"firstName":"Natalie Bin","middleName":"","lastName":"Zhao"},{"firstName":"Peter","middleName":"Maxwell","lastName":"Tingling"}],"icKind":"journal"},{"id":"23198","IC_id":"5069","Title":"Can union voice make a difference? The effect of union citizenship behavior on employee absence","Year":"2014","Date":"2014-03-01","kind_id":"1","Type":"Publication","KindName":"Journal Article, Academic Journal - Peer Reviewed","WebProfileCategory":"Articles and Reports","DOI":"10.1002\/hrm.21549","PublisherName":"John Wiley & Sons, Inc","PublisherCity":"Hoboken","PublisherCountry":"United States","journalTitle":"Human Resource Management","journalVolume":"53","journalIssue":"2","pages":"211-228","URL":null,"contributors":[{"firstName":"Stephen","middleName":"","lastName":"Deery"},{"firstName":"Roderick","middleName":"","lastName":"Iverson"},{"firstName":"Donna","middleName":"","lastName":"Buttigieg"},{"firstName":"Christopher","middleName":"Douglas","lastName":"Zatzick"}],"icKind":"journal"},{"id":"23198","IC_id":"3054","Title":"The effect of perceived person-job fit on employee attitudes towards change in trauma centers","Year":"2013","Date":"2013-03-01","kind_id":"1","Type":"Publication","KindName":"Journal Article, Academic Journal - Peer Reviewed","WebProfileCategory":"Articles and Reports","DOI":"10.1097\/HMR.0b013e318249aa60","PublisherName":"Lippincott Williams & Wilkins","PublisherCity":"Philadelphia","PublisherCountry":"United States","journalTitle":"Health Care Management Review","journalVolume":"38","journalIssue":"2","pages":"115-124","URL":null,"contributors":[{"firstName":"Christopher","middleName":"Douglas","lastName":"Zatzick"},{"firstName":"Zatzick","middleName":"F","lastName":"Douglas"}],"icKind":"journal"},{"id":"23198","IC_id":"1780","Title":"Strategic mis(fit): The implementation of TQM in manufacturing organizations","Year":"2012","Date":"2012-11-01","kind_id":"1","Type":"Publication","KindName":"Journal Article, Academic Journal - Peer Reviewed","WebProfileCategory":"Articles and Reports","DOI":"10.1002\/smj.1988","PublisherName":"John Wiley & Sons Ltd","PublisherCity":"Bognor Regis","PublisherCountry":"United Kingdom","journalTitle":"Strategic Management Journal","journalVolume":"33","journalIssue":"11","pages":"1321-1330","URL":null,"contributors":[{"firstName":"Christopher","middleName":"Douglas","lastName":"Zatzick"},{"firstName":"Thomas","middleName":"","lastName":"Moliterno"},{"firstName":"Tony","middleName":"","lastName":"Fang"}],"icKind":"journal"},{"id":"23198","IC_id":"400","Title":"Putting employee involvement in context: A cross-level model of examining satisfaction and absenteeism in high-involvement work systems","Year":"2011","Date":"2011-05-01","kind_id":"1","Type":"Publication","KindName":"Journal Article, Academic Journal - Peer Reviewed","WebProfileCategory":"Articles and Reports","DOI":"10.1080\/09585192.2011.561016","PublisherName":"Routledge","PublisherCity":"Abingdon","PublisherCountry":"United Kingdom","journalTitle":"International Journal of Human Resource Management","journalVolume":"22","journalIssue":"17","pages":"3462-3476","URL":null,"contributors":[{"firstName":"Christopher","middleName":"Douglas","lastName":"Zatzick"},{"firstName":"Rick","middleName":"Dale","lastName":"Iverson"}],"icKind":"journal"},{"id":"23198","IC_id":"3056","Title":"The effects of downsizing on labor productivity: The value of showing consideration for employees' morale and welfare in high-performance work systems","Year":"2011","Date":"2011-01-01","kind_id":"1","Type":"Publication","KindName":"Journal Article, Academic Journal - Peer Reviewed","WebProfileCategory":"Articles and Reports","DOI":"10.1002\/hrm.20407","PublisherName":"John Wiley & Sons, Inc","PublisherCity":"Hoboken","PublisherCountry":"United States","journalTitle":"Human Resource Management","journalVolume":"50","journalIssue":"1","pages":"29-44","URL":null,"contributors":[{"firstName":"Roderick","middleName":"Dale","lastName":"Iverson"},{"firstName":"Christopher","middleName":"Douglas","lastName":"Zatzick"}],"icKind":"journal"},{"id":"23198","IC_id":"552","Title":"Which way should you downsize in a crisis?","Year":"2009","Date":"2009-10-01","kind_id":"1","Type":"Publication","KindName":"Journal Article, Academic Journal - Peer Reviewed","WebProfileCategory":"Articles and Reports","DOI":"","PublisherName":"Massachusetts Institute of Technology","PublisherCity":"Cambridge","PublisherCountry":"United States","journalTitle":"Sloan Management Review","journalVolume":"51","journalIssue":"1","pages":"78-86","URL":null,"contributors":[{"firstName":"Christopher","middleName":"Douglas","lastName":"Zatzick"},{"firstName":"Mitchell","middleName":"L","lastName":"Marks"},{"firstName":"Rick","middleName":"Dale","lastName":"Iverson"}],"icKind":"journal"},{"id":"23198","IC_id":"2583","Title":"An examination of leader portrayals in the U.S. business press following the landmark scandals of the early 21st Century","Year":"2008","Date":"2008-06-01","kind_id":"1","Type":"Publication","KindName":"Journal Article, Academic Journal - Peer Reviewed","WebProfileCategory":"Articles and Reports","DOI":"","PublisherName":"Springer Netherlands","PublisherCity":"Dordrecht","PublisherCountry":"Netherlands","journalTitle":"Journal of Business Ethics","journalVolume":"79","journalIssue":"4","pages":"361-377","URL":null,"contributors":[{"firstName":"David","middleName":"Ramsay","lastName":"Hannah"},{"firstName":"Christopher","middleName":"Douglas","lastName":"Zatzick"}],"icKind":"journal"},{"id":"23198","IC_id":"3057","Title":"High-commitment work systems and downsizing in Australian workplaces","Year":"2007","Date":"2007-00-00","kind_id":"1","Type":"Publication","KindName":"Journal Article, Academic Journal - Peer Reviewed","WebProfileCategory":"Articles and Reports","DOI":null,"PublisherName":"Wiley-Blackwell Publishing, Inc","PublisherCity":"Hoboken","PublisherCountry":"United States","journalTitle":"Industrial Relations","journalVolume":"46","journalIssue":"3","pages":"456-480","URL":null,"contributors":[{"firstName":"Roderick","middleName":"Dale","lastName":"Iverson"},{"firstName":"Christopher","middleName":"Douglas","lastName":"Zatzick"}],"icKind":"journal"},{"id":"23198","IC_id":"726","Title":"High-performance work systems","Year":"2009","Date":"2009-01-01","kind_id":"15","Type":"Publication","KindName":"Book Chapter, Scholarly Book - New","WebProfileCategory":"Books, Book Chapters and Monographs","DOI":"10.4135\/9781849200448.n22","PublisherName":"Sage Publications Ltd (UK)","PublisherCity":"London","PublisherCountry":"United Kingdom","bookTitle":"The Sage Handbook of Organizational Behavior: Volume I - Micro Approaches","bookChapter":null,"pages":"","URL":null,"contributors":[{"firstName":"Rick","middleName":"Dale","lastName":"Iverson"},{"firstName":"Christopher","middleName":"Douglas","lastName":"Zatzick"},{"firstName":"Melissa","middleName":"","lastName":"Mccrae"}],"icKind":"book","editors":[{"firstName":"Julian","middleName":"","lastName":"Barling"},{"firstName":"Cary","middleName":"L","lastName":"Cooper"},{"firstName":"Stewart","middleName":"R","lastName":"Clegg"}]}]

Articles and Reports

Torre, E. D., Zatzick, C. D., Sikora, D., & Solari, L. (2017). Workforce churning, human capital disruption, and organisational performance in different technological contexts. Human Resource Management Journal. http://doi.org/10.1111/1748-8583.12167

Lyons, B., Zatzick, C. D., Thompson, T., & Bushe, G. (2017). Stigma identity concealment in hybrid organizational cultures. Journal of Social Issues, 73(2), 255-272. http://doi.org/10.1111/josi.12215

Gur, A., Tzafrir, S., Zatzick, C. D., & Dolan, S. (2017). Antecedents of customer aggressive behavior against healthcare employees. Management Research, 15(2), 207-226. http://doi.org/10.1108/MRJIAM-09-2015-0609

Deery, S., Walsh, J., Zatzick, C. D., & Hayes, A. (2017). Exploring the relationship between compressed work hours satisfaction and absenteeism in front-line service work. European Journal of Work and Organizational Psychology, 26(1), 42-52. http://doi.org/10.1080/1359432X.2016.1197907

Zatzick, C. D., Deery, S., & Iverson, R. D. (2015). Understanding the determinants of who gets laid-off: Does affective organizational commitment matter?. Human Resource Management, 54(6), 877-891. http://doi.org/10.1002/hrm.21641

Mitchell, M., & Zatzick, C. D. (2015). Skill underutilization and collective turnover in a professional service firm. Journal of Management Development, 34(7), 787-802. http://doi.org/10.1108/JMD-09-2013-0112

Deery, S., Walsh, J., & Zatzick, C. D. (2014). A moderated mediation analysis of job demands, presenteeism and absenteeism. Journal of Occupational and Organizational Psychology, 87(2), 352-369. http://doi.org/10.1111/joop.12051

Zatzick, C. D., Zhao, N. B., & Tingling, P. M. (2014). Avoiding layoff blunders. Sloan Management Review, 55(3), 12-15. http://doi.org/No DOI

Deery, S., Iverson, R., Buttigieg, D., & Zatzick, C. D. (2014). Can union voice make a difference? The effect of union citizenship behavior on employee absence. Human Resource Management, 53(2), 211-228. http://doi.org/10.1002/hrm.21549

Zatzick, C. D., & Douglas, Z. F. (2013). The effect of perceived person-job fit on employee attitudes towards change in trauma centers. Health Care Management Review, 38(2), 115-124. http://doi.org/10.1097/HMR.0b013e318249aa60

Zatzick, C. D., Moliterno, T., & Fang, T. (2012). Strategic mis(fit): The implementation of TQM in manufacturing organizations. Strategic Management Journal, 33(11), 1321-1330. http://doi.org/10.1002/smj.1988

Zatzick, C. D., & Iverson, R. D. (2011). Putting employee involvement in context: A cross-level model of examining satisfaction and absenteeism in high-involvement work systems. International Journal of Human Resource Management, 22(17), 3462-3476. http://doi.org/10.1080/09585192.2011.561016

Iverson, R. D., & Zatzick, C. D. (2011). The effects of downsizing on labor productivity: The value of showing consideration for employees' morale and welfare in high-performance work systems. Human Resource Management, 50(1), 29-44. http://doi.org/10.1002/hrm.20407

Zatzick, C. D., Marks, M. L., & Iverson, R. D. (2009). Which way should you downsize in a crisis?. Sloan Management Review, 51(1), 78-86.

Hannah, D. R., & Zatzick, C. D. (2008). An examination of leader portrayals in the U.S. business press following the landmark scandals of the early 21st Century. Journal of Business Ethics, 79(4), 361-377.

Iverson, R. D., & Zatzick, C. D. (2007). High-commitment work systems and downsizing in Australian workplaces. Industrial Relations, 46(3), 456-480.

Books, Book Chapters and Monographs

Iverson, R. D., Zatzick, C. D., Mccrae, M., Barling, J., Cooper, C. L., & Clegg, S. R. (2009). High-performance work systems. London, United Kingdom: Sage Publications Ltd (UK).

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