Faculty Profile

Olga Volkoff

Associate Professor
Associate Dean, Faculty Development
B.Sc. (UBC), MBA (U.Western ON, MPA (Queen's U.), Ph.D. (U.Western ON)

Burnaby Phone: 778-782-6620
Burnaby Office: WMC 3315

Email Address:

Biography

Olga Volkoff joined academia later in life after 11 years as co-owner in a general management consulting company. She earned her PhD in 2001, winning the Best Doctoral Dissertation Award from the International Conference on Information Systems. She then taught at Worcester Polytechnic Institute for five years before joining the Beedie School of Business in September 2005.

Volkoff loves both teaching and research. Her current area of study examines the organizational implications of using large enterprise software systems to integrate organizational processes. She's particularly interested in applying her research to the health care field in order to discover how using electronic health records changes the way healthcare providers do their work.

Volkoff, who was born in Vancouver, says she's thrilled to return. Her personal passion is choral singing.

Specialization and Research Interests

The use of software to integrate across functional and organizational boundaries, Organizational effects of large packaged software, Enterprise Systems, IT in Healthcare.

Selected Publications

Volkoff, O. and Strong, D.M., 2013, "Critical Realism and Affordances: Theorizing IT-Associated Organizational Change Processes", MIS Quarterly, forthcoming.

Strong, D.M. and Volkoff, O., 2010, "Understanding Organization-Enterprise System Fit: A Path to Theorizing the IT Artifact", MIS Quarterly, (34:4), pp. 731-756.

Volkoff, O., Strong, D.M. and Elmes, M.B., 2007, "Technological Embeddedness and Organizational Change", Organization Science, (18:5), pp. 832-848.

Volkoff, O., Strong, D.M. and Elmes, M.B., 2005, "Understanding Enterprise Systems-Enabled Integration", European Journal of Information Systems, (14:2), pp. 110-120.

Elmes, M.B., Strong, D.M. and Volkoff, O., 2005, "Panoptic Empowerment and Reflective Conformity in Enterprise Systems-Enabled Organizations", Information and Organization, (15:1), pp. 1-37.

Volkoff, O., Elmes, M.B. and Strong, D.M., 2004, "Enterprise Systems, Knowledge Transfer and Power Users", Journal of Strategic Information Systems, (13:4), pp. 279-304.

Strong, D.M. and Volkoff, O., 2004, "A Roadmap for Enterprise System Implementation", IEEE Computer, (37:6), pp. 22-29.

Volkoff, O., 2003, "Configuring an ERP System: Introducing Best Practices or Hampering Flexibility?", Journal of Information Systems Education, (14:3), pp. 319-324.

Working Papers

Strong, D.M., O. Volkoff, et al., "A Theory of Clinic-EHR Affordance Actualization", Working Paper.

Strong, D.M., O. Volkoff, et al., "Electronic Health Records and the Changing Roles of Health Care Professionals: a Social Informatics Perspective", Working Paper.

Strong, D.M. and Volkoff, O., "Enterprise Systems and Data Quality", Working Paper.