Management Information Systems

Faculty members in Management Information Systems (MIS) examine information technology and information systems within an organizational context. Members of the group have established research programs that span a wide range of topics­—from technical issues, such as the use of artificial intelligence to valuate strategic alternatives and the impact of different graphical representations in systems analysis and design, to organizational and strategic issues, such as adoption and diffusion of innovative and disruptive technologies in small businesses, the role of Institutional Theory in understanding technology selection, knowledge transfer between information technology (IT) and non-IT professionals within a firm, knowledge management, project management, on-line education, and electronic government. A diverse set of research methodologies are employed to investigate these topics, including computer simulations, laboratory experiments, large-scale surveys, in-depth interviews, and participant observation. The common thread throughout this body of research is rich interaction between people, processes, and technology.

Faculty List & Specializations

NamePositionSpecialization & Research Interests
Michael BrydonAssociate Professor, Management Information Systems Decision support, meta-choice, public choice, decision-theoretic planning, combinatorial auctions, heuristic search.
Dianne CyrProfessor, Management and Information Systems / Management and Organization Studies / Innovation and Entrepreneurship For over a decade, Dr. Cyr has led a research program investigating the impact of website design on trust, satisfaction, and e-loyalty in an e-commerce context. Unique aspects of this research explore between culture differences and differences with respect to gender.
Andrew GeminoProfessor, Management Information Systems IT project management, business systems analysis techniques, business intelligence and data mining.
JM GohAssistant Professor, Management Information Systems

My current research interests focus on Information Technology in Healthcare, E-Health and Data governance. In addition, I have several ongoing research projects complementing these areas which are not listed. Contact me if you are interested to learn more. 

Jan KietzmannAssociate Professor, Management and Information Systems / Innovation and Entrepreneurship
Kamal MasriLecturer, Management Information Systems
Michael ParentProfessor, Management Information Systems

eMarketing / Web 2.0, Strategy, IT Governance, Corporate Governance, Luxury brands / wine marketing.

Drew ParkerAssociate Professor, Management Information Systems Strategic adoption of information technology, theory development in human-computer interaction; multimedia and web-based virtual meetings, with a particular emphasis on group performance and learning environments, computer and communications technology, business applications on the internet; internet policy issues, telecommunications and
networking, so-called Web 2.0 and its impact on business.
Blaize ReichRBC Professor of Technology and Innovation Improving IT Project Performance, Board level Governance of IT, Aligning Business and Information Technology, Strategic Information Systems.
Nilesh SarafAssociate Professor, Management Information Systems Professor Saraf focuses his research on the diffusion of enterprise information technology and its role in creating business value. He also conducts research on open source software development, strategic behavior of IT product and service vendors and on the emergence of technology standards.
Peter TinglingAssociate Professor, Management Information Systems Decision making, sport management, disruptive technology, business strategy and social issues of technology.

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News & Activities

Awards & Achievements

  • Cyr, Dianne: SSHRC Insight Grant: E-Persuasion: The art of persuading in online environments (2013)

  • Reich, Blaize & Gemino, Andrew: SFU Institutional SSHRC Small Grant: Attaining value from IT-enabled business projects (2011)
  • Reich, Blaize & Gemino, Andrew: SSHRC Public Outreach Grant: Mobilizing new perspectives in project management: bringing research to practice (2011)

  • Cyr, Dianne: Senior Scholars Best IS Publication of 2009 Award (2010)
  • Cyr, Dianne: MIS Quarterly Best Paper of 2009 Award (2010)
  • Cyr, Dianne: Interacting with Computers - Most Cited Paper Award - Papers for this distinction are determined solely based on the highest number of cites, excluding self-citations, received for all journal articles published between the years 2007-2009 [data culled from SCOPUS reports ( created on January 12, 2010].
  • Gemino, Andrew: NSERC Discovery Grant: User-centered design of requirements engineering techniques (2010-2015)
  • Parent, Michael: SFU Institutional SSHRC Small: The social media release as a corporate communications tool for bloggers (2010)
  • Saraf, Nilesh: SSHRC Standard Research Grant: Firm-performance impacts of IT implementation and IT capabilities (2010-2013)

  • Cyr, Dianne: SSHRC Standard Research Grant: Modeling utilitarian and hedonic online consumer behavior in online shopping (2009-2012)
  • Gemino, Andrew: SSHRC MBF Outreach Grant: User-centered design of requirements engineering techniques (2010)

  • Cyr, Dianne: Best Paper Award presented at the 7th Pre-ICIS HCI Research in MIS Workshop in Paris, France - Website design, trust, satisfaction and loyalty: A multiple country investigation (2008)
  • Reich, B.H.: Project Management Journal Best Article of 2007 presented at the PMI Research Conference in Warsaw, Poland - Managing knowledge and learning in IT projects: A conceptual framework and guidelines for practice, Project Management Journal 38:2: 5-17. (2008)
  • Volkoff, Olga: SSHRC Standard Research Grant: The organizational effect of implementing inter-organizational electronic health information (2008-2011)

  • Brydon, Michael & Tingling, Peter: SFU Institutional SSHRC Small Grant: Predicting black swans: An empirical investigation of forecasting in fat-tailed environments (2007-2009)
  • Cyr, Dianne: SFU Institutional SSHRC Small: Enhancing e-loyalty through design (2007)
  • Gemino, Andrew & Reich, Blaize: SSHRC Standard Research Grant: Factors affecting information technology project performance (2007-2010)
  • Gemino, Andrew: SSHRC Initiative on the New Economy Grant: Investigating the effects of knowledge exchanges on business innovation (2007-2008)
  • Reich, Blaize, Gemino, Andrew & Sauer, Chris: SSHRC Standard Research Grant: Developing an extended model to predict IT project performance. (2007-2010)
  • Reich, Blaize: SSHRC Initiative on the New Economy Outreach Grant: Improving performance in IT projects (2007-2009)
  • Saraf, Nilesh: SSHRC Standard Research Grant: Network formation and project success of Open Source software projects (2007-2010)

  • Cyr, Dianne: Best Paper Award presented at the European Applied Research Conference, Florence Italy - Exploring website design and mobility for culture, age, and gender (2006)
  • Cyr, Dianne: European Applied Research Conference Best Paper Award - Exploring website design and mobility for culture, age and gender (2006)
  • Volkoff, Olga: SFU Discovery Parks Grant: Using Information Systems to improve inter-organizational information transfer in healthcare (2006-2008)

Recent Faculty Books

  • Cyr, D. (2013). Gender, trust and website design. In David Gefen (Ed.), Psychology of trust: New research (pp.115-126). Hauppauge, USA: Nova Science Publishers. ISBN: 978-1628085525.
  • Saraf, Nilesh, Seary, A., Chandrasekaran, D. & Monge, P. (2013). Evolution of an open source community network. In E. Kranakis (Ed.), Advances in network analysis and its applications - Mathematics in industry Volume 18 (pp. 349-379). Berlin, Germany: Springer. ISBN: 978-3642309045.

  • Dianne Cyr (2012). Commentary on: Tractinsky, Noam (2012): Visual aesthetics: In human-computer interaction and interaction design. In Soegaard, Mads and Dam, Rikke Friis (Eds.), Encyclopedia of human-computer interaction. Aarhus, Denmark: The Interaction Design Foundation. Available online at IDF Online.

  • Chan, Y. E & Reich, B. H. (2011). Rethinking business-IT alignment. In R. D. Galliers and W.L. Currie (Eds.), Oxford handbook of management information systems: Critical perspectives and new directions (pp. 346-372). Oxford, UK: Oxford University Press. ISBN-13: 978-0199580583.
  • Cyr, D. (2011). Website design and trust across cultures. In I. Douglas and Z. Liu (Eds.), Global Usability, Human–Computer Interaction Series (pp. 39-55). Springer. doi: 10.1007/978-0-85729-304-6_4

  • Cyr, D., Head, M. & Ivanov, A. (2009). Perceptions of mobile device website design: Culture, gender and age comparisons. In M. Head and E. Li (Eds.), Mobile and Ubiquitous Commerce: Advanced E-Business Methods, Volume 4 of Advances in Electronic Business Series, (pp. 173-200). Hershey PA: IGI Global Publishing.
  • Parent, Michael & Mark, K. (2009). Ji’Nan Broadcasting Corporation. In Harold Kerzner (Ed.), Project Management Case Studies (3rd Edition). Hoboken, NJ: John Wiley & Sons.
  • Parent, Michael & Mark, K (2009). Zhou Jianglin, Project Manager. In Harold Kerzner (Ed.), Project Management Case Studies (3rd Edition). Hoboken, NJ: John Wiley & Sons.

  • Kroenke, D., Gemino, A. & Tingling, P. (2008). Experiencing MIS. Upper Saddle River, NJ: Pearson/Prentice Hall.

  • Cyr, D. (2007). Enhancing e-collaboration through culturally appropriate user interface. In N. Kock (Ed.), Encyclopedia of E-Collaboration. Idea Group Publishing.
  • Cyr, D., Bonanni, C., Bowes, J. & Ilsever, J. (2007). The challenge of website design for global organizations. In F. Tan and G. Hunter (Eds.), Strategic Use of Information Technology for Global Organizations (pp.103-136).

  • Cyr, D. & Trevor-Smith, Haizley (2006). Localization of web design: An empirical comparison of German, Japanese, and U.S. website characteristics. In E. Mrudula (Ed.), Cultural Frameworks and Challenges - Web Adoption and Practice (pp.141-163). ICFAI Press.
  • Bonanni, Carole & Cyr, D. (2006). Trust and loyalty: A cross-cultural comparison. In E. Mrudula (Ed.), Cultural Frameworks and Challenges - Web Adoption and Practice (pp. 58-66). ICFAI Press.

  • Gemino. A. (2005). Methodological Issues in the Evaluation of System Analysis and Design Techniques. In P. Green and M. Rosenbloom (Eds.), Business Systems Analysis with Ontologies.
  • Parent, Michael & Fisher, R. (2005). In David J. Sharp (Ed.), Cases in Business Ethics (pp. 186-188). Thousand Oaks, CA: Sage Publications: Thousand Oaks, CA.

Research Papers

  • Cyr, D. (2014). Return visits: A review of how web site design can engender visitor loyalty. Journal of Information Technology 29: 1-26. doi: 10.1057/jit.2013.25
  • Kietzmann, J. & Angell, I. (2014). Generation-C: Creative consumers in a world of intellectual property rights. Journal of International Technology Management 9.1: 86-98. doi: 10.1504/IJTMKT.2014.058085
  • Lim, E.T.K., Cyr, D. & Tan, C.W. (2014). Understanding members’ attachment to social networking sites: An empirical investigation of three theories. Proceedings from the Hawaii International Conference on System Sciences (HICSS), Big Island, Hawaii. Nominated for Best Paper Award.
  • Mishra, A., Dash, S. & Cyr, D. (2014). The effect of consumer visual design perception on brand equity of interactive devices: A smartphone perspective. Proceedings from the 8th International Conference in Design Principles and Practices, Vancouver, Canada.
  • Strong, D., Volkoff, O., Johnson, S., Pelletier, L, Tulu, B., Bar-On, I., Trudel, J. & Garber, L. (2014). A theory of organization-EHR affordance actualization. Journal of the Association for Information Systems 15.2: 53-85. Available online at: JAIS Online

  • Crutzen, R., Cyr, D., Larios, H., Ruiter, R. & de Vries, N. (2013). Social presence and use of Internet delivered interventions: A multi-method approach. PLOS ONE 8.2: 1. doi: 10.1371/journal.pone.0057067
  • Cyr, D. & Head, M. (2013). The impact of task framing and viewing time on user website perceptions and viewing behavior. International Journal of Human Computer Studies 71.12: 1089-1102. doi: 10.1016/j.ijhcs.2013.08.009
  • Cyr, D. & Head, M. (2013). Website design in an international context: The role of gender in masculine versus feminine oriented countries. Computers in Human Behavior 29.4: 1358-1367. doi: 10.1016/j.chb.2013.01.050
  • Cyr, D. (2013). Website design, trust and culture: An eight country investigation. Electronic Commerce Research and Applications 12.6: 373-385. doi: 10.1016/j.elerap.2013.03.007
  • Jia, Ronnie & Reich, Blaize Horner (2013). IT service climate, antecedents and IT service quality outcomes: Some initial evidence. Journal of Strategic Information Systems 22.1: 51-69. doi: 10.1016/j.jsis.2012.10.001
  • Kietzmann, J., Plangger, K., Eaton, B., Heilgenberg, K., Pitt, L. & Berthon, P. (2013). Mobility at work: A typology of mobile communities of practice and contextual ambidexterity. Journal of Strategic Information Systems 22.4: 282-297. doi: 10.1016/j.jsis.2013.03.003
  • Kietzmann, Jan & Canhoto, Ana (2013). Bittersweet! Understanding and managing electronic word of mouth. Journal of Public Affairs 13.2: 146-159. doi: 10.1002/pa.1470
  • Lim, E.T.K., Tan, C.W., Seo, D., Cyr, D. & deVries, K. (2013). An empirical investigation of the impact of online product presentation on hedonic web shopping. Proceedings from the 12th Pre-ICIS HCI Research in MIS Workshop (HCI/MIS’12), Milan, Italy.
  • Mishra, A., Dash, S., Malhotra, N., Cyr, D. & Basu, S. (2013). Scale development to measure consumer design perception. Proceedings from the Annual Conference of Emerging Markets Conference Board, Lucknow, India. Received Best Paper Award.
  • Mishra, A., Dash, S.B., Cyr, D. & Basu, S. (2013). Dimensionalization of consumer design perception. Proceedings from the Emerging Markets Conference Board, NMMU Marketing Conference, Port Elizabeth, South Africa. Nominated for Best Paper Award.
  • Plangger, K., Kietzmann, J., Pitt, L., Berthon, P. & Hannah, D. (2013). Nomen est omen: Formalizing customer labeling theory. Academy of Marketing Science Review 3.4: 193-204. doi: 10.1007/s13162-013-0054-9
  • Reich, Blaize Horner, …, Gemino, Andrew, …, Semeniuk, Monica, et al. (2013). Developing better theory about project organizations. International Journal of Project Management 31.7: 938-942. doi: 10.1016/j.ijproman.2013.07.001
  • Saraf, Nilesh, Schlueter-Langdon, C. & ElSawy, O. (2013). IS integration and knowledge sharing in multi-unit firms: The winner's curse. European Journal of Information Systems 22: 592-603. doi: 10.1057/ejis.2012.37
  • Volkoff, O. & Strong, D.M. (2013). Critical realism and affordances: Theorizing IT-associated organizational change processes. MIS Quarterly 37.3: 819-834. Available online at: MISQ Online.

  • Crutzen, R., Cyr, D. & K de Vries, N. (2012). The role of user control in adherence to and knowledge gained from a website: Randomized comparison between a tunneled version and a freedom-of-choice version. Journal of Medical Internet Research 14.2: e45. doi: 10.2196/jmir.1922
  • Kietzmann, J.H., Silvestre, B.S., McCarthy, I.P & Pitt, Leyland (2012). Unpacking the social media phenomenon: Towards a research agenda. Journal of Public Affairs 12.2:109-119. doi: 10.1002/pa.1412
  • Parent, Michael (2012). Corporate governance: Velocity and visibility. Business Horizons 55.6: 525-527. doi: 10.1016/j.bushor.2012.08.002
  • Reich, B.H., Gemino, A. & Sauer, C. (2012). Knowledge management and project-based knowledge in IT projects: A model and preliminary empirical results. International Journal of Project Management 30.6: 663-674. doi: 10.1016/j.ijproman.2011.12.003
  • Saraf, Nilesh, Liang, H., Xue, Y. & Hu, Q. (2012). How does organisational absorptive capacity matter in the assimilation of enterprise information systems? Information Systems Journal. doi: 10.1111/j.1365-2575.2011.00397.x

  • Lim, E., Tan, C.W., Cyr, D., Pan, S. & Xiao, B. (2011). Advancing public trust relationships in electronic government: The Singapore e-filing journey. Information Systems Research. doi: 10.1287/isre.1110.0386
  • Crutzen, R., Cyr, D. & K de Vries, N. (2011). Bringing loyalty to e-health: Theory validation using three internet-delivered interventions. Journal of Medical Internet Research 13.3: 73-84. doi: 10.2196/jmir.1837
  • Ganguly, B., Dash, S. & Cyr, D. (2011). The influence of website characteristics on trust in online travel portals in India: The moderating role of demographic and psychographic variables. Tourism Recreation Research 36.1: 57-68. [Journal Abstract]
  • Pitt, L.F., Parent, M., Steyn, P.G., Berthon, P. & Money, A. (2011). The social media release as a corporate communications tool for bloggers. IEEE Transactions Professional Communication 54.2. doi: 10.1109/TPC.2011.2121610  [Journal Abstract]

  • Campbell, C., Papania, L., Parent, M. & Cyr, D. (2010). An exploratory study into brand alignment in B2B relationships. Industrial Marketing Management 39.5: 712-720.  doi: 10.1016/j.indmarman.2010.02.009
  • Chellappa, R.K., Sambamurthy, V. & Saraf, N. (2010). Competing in crowded markets: Multimarket contact and the nature of competition in the enterprise systems software industry. Information Systems Research 21.3: 614-630. doi: 10.1287/isre.1100.0300
  • Chellappa, R.K. & Saraf, N. (2010). Alliances, rivalry, and firm performance in enterprise systems software markets: A social network approach. Information Systems Research 21.4: 849-871. doi: 10.1287/isre.1090.0278
  • Cyr, D., Head, M. & Larios, H. (2010). Colour appeal in website design within and across cultures: A multi-method evaluation. International Journal of Human Computer Studies 68.1-2: 1-21. doi: 10.1016/j.ijhcs.2009.08.005
  • Ganguly, B., Cyr, D., Dash, S. & Head, M. (2010). The effects of website design on purchase intention in online shopping: The mediating role of trust and the moderating role of culture. International Journal of Electronic Business 8.4: 302-330. doi: 10.1504/IJEB.2010.035289
  • Kietzmann, J. & Angell, I. (2010). Panopticon revisited. Communications of the ACM 53.6. doi: 10.1145/1743546.1743582
  • Pitt, L.F., Parent, M., Berthon, P. & Steyn, P.G. (2010). Event sponsorship and ambush marketing: Lessons from the Beijing Olympics. Business Horizons 53: 281-290. doi: 10.1016/j.bushor.2010.01.002
  • Reich, B. & Sauer, C. (2010). Roles of the external IT project manager. Communications of the ACM 53.5: 126-129. 10.1145/1735223.1735254
  • Steyn, P., Salehi-Sangari, E., Pitt, L.F., Parent, M. & Berthon, P. (2010). The social media release as a public relations tool: Intentions to use among B2B bloggers. Public Relations Review 36.1: 87-89. doi: 10.1016/j.pubrev.2009.09.005
  • Tingling, P. & Brydon, M. (2010). Is decision-based evidence making necessarily bad? MITSloan Management Review 51.4. [Journal Abstract]

  • Berthon, P., Pitt, L.F., Parent, M. & Berthon, J. (2009). Aesthetics and ephemerality: Observing and preserving the luxury brand. California Management Review 52.1. [Journal Abstract]
  • Cyr, D., Head, M. & Ivanov, A. (2009). Perceived interactivity leading to e-loyalty: Development of a model for cognative-affective user responses. International Journal of Human-Computer Studies 67: 850-869. [Journal Abstract]
  • Cyr, D., Head, M., Larois, H. & Pan, B. (2009). Exploring human images in website design: A multi-method approach. MIS Quarterly 33.3: 530-569. [Journal Astract]
  • Gemino, A. & Parker, D. (2009). Use case diagrams in support of use case modeling: Deriving understanding from the picture. Journal of Database Management 20.1: 1-24. [Journal Abstract]
  • Parent, M. & Reich, B. (2009). Governing information technology risk. California Management Review 51.3: 134-152. [Journal Abstract]
  • Reddy, M., Terblanche, N, Pitt, L.F. & Parent, M. (2009). How far can luxury brands travel? Avoiding the pitfalls of luxury brand extension. Business Horizons 52: 187-197. [Journal Abstract]
  • Robb, A. & Parent, M. (2009). Understanding IT governance: A case of two financial mutuals. Journal of Global Information Technology 17.3. [Journal Abstract]
  • Sauer, C. & Reich, B. (2009). Rethinking IT project management: Evidence of a new mindset and its implications. International Journal of Project Management 27: 182-193. [Journal Abstract]

  • Brydon, M. & Gemino, A. (2008). Classification trees and decision-analytic feedforward control: A case study from the video game industry. Data Mining and Knowledge Discovery 17: 317-342. [Journal Abstract]
  • Cyr, D. (2008). Modeling web site design across cultures: Relationships to trust, satisfaction, and e-loyalty. Journal of Management Information Systems 24.4: 47-72. [Journal Abstract]
  • Gemino, A. & Reich, B. (2008). A temporal model of information technology project performance. Journal of Management Information Systems 24.3: 9-44. [Journal Abstract]
  • Reich, B., Sauer, C. & Wee, S.Y. (2008). Innovative practices for IT projects. Information Systems Management 25: 266-272. [Journal Abstract]
  • Salisbury, W.D., Parent, M. & Chin, W.W. (2008). Robbing Peter to pay Paul: The differential effect of GSS restrictiveness on process satisfaction and group cohesion. Group Decision and Negotiation 17.4: 303-320. [Journal Abstract]

  • Chan, Y.E. & Reich, B. (2007). IT alignment: What have we learned? Journal of Information Technology 22: 297-315. [Journal Abstract]
  • Cyr, D., Hassanein, K., Head, M. & Ivanov, A. (2007). The role of social presence in establishing loyalty in e-service environments. Interacting with Computers 19: 43-56. [Journal Abstract]
  • Liang, H., Saraf, N., Hu, Q. & Xue, Y. (2007). Assimilation of enterprise systems: The effect of institutional pressures and the mediating role of top management. MIS Quarterly 31.1: 59-87. [Journal Abstract]
  • Reich, B. (2007). Managing knowledge and learning in IT projects: A conceptual framework and guidelines for practice. Project Management Journal 38.2: 5-17. [Journal Abstract]
  • Saraf, N., Schlueter, L. & Gosain, S. (2007). IS application capabilities and relationship value in interfirm partnerships. Information Systems Research 18.3: 320-339. [Journal Abstract]
  • Sauer, C., Gemino, A. & Reich, B. (2007). The impact of size and volatility on IT project performance. Communications of the ACM 50.11: 79-84. [Journal Abstract]
  • Volkoff, O., Strong, D.M. & Elmes, M.B. (2007). Technological embeddedness and organizational change. Organization Science 18.5: 832-848. [Journal Abstract]