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The following article about research by Beedie School of Business faculty Rekha Krishnan and Rajiv Krishnan Kozhikode was published by the Globe and Mail on January 29.

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The prospect of a financial institution being unable to determine whether or not a customer is eligible for a loan is an alien one to Canadian residents. In western society, the population has become used to loans being approved within minutes, often without even speaking to someone face to face.

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