About the Certificate

Canada’s labour market has a large and growing demand for employees who understand both business and technology and can combine these disciplines effectively to support and lead business innovation and operations. Today, some 200,000 professionals occupy business technology management positions and it is estimated that employers will need 65,000 more by 2015.

To address this need, the Canadian Coalition for Tomorrow’s ICT Skills (CCICT) and the academic community designed the Certificate in Business Technology Management (BTM). The certificate provides undergraduate Business Major and Business Joint Major students with the opportunity to learn about innovation, leadership, and implementation of change in organizations, especially in the information and communications technology (ICT) area. Along with developing interpersonal communication, collaboration and leadership skills, BTM students learn to analyze business processes, design appropriate technology-based solutions and lead projects.

BTM students experience academic courses in combination with relevant extracurricular activities and work experiences. Employers play a significant role in BTM activities – serving on advisory councils, offering co-ops and internships, participating in competitions and conferences, networking with students, providing mentorship and facilitating graduate employment to name a few. As the certificate was developed with input and support from the nation-wide advisory board, the members have been instrumental in ensuring that the BTM certificate curriculum is relevant and current with industry requirements.

With completion of the accredited BTM certificate, SFU graduates join an elite group of business professionals supported by a national coalition of employers. Employers will recognize the certificate as evidence of skills necessary for understanding technology and its implementation.

The program encourages students to participate in information and communication technology (ICT) industry initiatives, increase their exposure to the ICT industry, and prepare themselves for further development through professional designations within the industry such as those offered by the Project Management Institute (www.pmi.org), or the International Institute of Business Analysts (www.theiiba.org).

How the BTM certificate differs from a Management Information Systems (MIS) Major

The BTM is an accredited certificate program that is ideal for those looking to focus on IT as a career choice and gaining the necessary business skills to effectively implement technological changes within an organization.

The certificate blends MIS and business courses in design, innovation, project management and leadership knowledge to provide students with the knowledge and ability to not only understand how technology works, but the business processes behind it.

Requiring four fewer courses for an MIS major, students often combine an MIS concentration with another concentration, such as Marketing, in order to participate in IT work within other disciplines.

Learning Outcomes

BTM graduates will be process and project oriented as well as technology and business trained. They will learn to analyze business processes, design appropriate technology-based solutions, and communicate these effectively.

Integrated Learning

  • Plan, manage & lead a business technology project
  • Understand & analyze a business problem
  • Analyze a business process, develop "to-be" design, create implementation & change management
  • Design & communicate a technology solution to a business problem
  • Analyze a business need, develop RFP, evaluate responses, and structure a contract.
  • Evaluate an implemented information system
  • Examine & communicate strengths, weaknesses, usefulness of a new technology

Process, Projects & Change

  • Organizational learning & innovation process / life-cycle
  • Business process analysis.
  • Project management
  • Business change management

Technology in Business

  • Contributions of IT to strategy, innovation, decision-making & operations in various organizations, sectors, processes, functions
  • IT impacts on individuals, groups, communities, culture, social, environmental issues
  • Structure, offerings, dynamics of ICT industries
  • IT function’s role, structure, processes, economics, challenges, career paths
  • Risk & mitigation re use of ICTs
  • Procurement management of IT products & services


  • History, role, trends of business in society & global economy
  • Business design & business models
  • Financial, operational, reputational, external risk management
  • Various industry sectors, ownership, governance - business models, performance factors, structures and processes.
  • Roles, processes, structures of business support functions
  • Roles, processes, structures of business operational functions


  • Current and future issues in IT operations, software development, infrastructure lifecycle, landscape lifecycle
  • Plan, design, integrate implement, operate contemporary technologies in network & computing platforms, custom software, packaged software
  • Role, management & uses of information:
    • To support operations, decision-making, risk management
    • How to model, prepare, structure data
    • Technologies for managing & facilitating the uses of data, knowledge, collaboration, multimedia

Personal & Interpersonal

  • Self-awareness, self-management, ethical reasoning, client relationship management, business courtesies, self-presentation
  • Listening, oral and written communications
  • Appreciation of the strengths of a diverse workplace
  • Giving & receiving feedback, negotiation, conflict management
  • Team leadership, inculding ability to:
    • Persuade, influence, motivate
    • Facilitate group innovation, analysis, decision making
    • Engender & sustain trust
    • Use technologies to facilitate & support group activities & processes