CredentialsB.A. Economics; M.Sc., Ph.D. (UBC)
Professor Blaize Horner Reich came to academia after 15 years as an information technology (IT) professional and consultant to industry in both Canada and Asia. She was Dean of the Beedie School of Business at SFU from 2014 to 2015 and holds the title RBC Professor of Technology and Innovation. Reich and her research group have been awarded several national Social Science and Humanities Research Council grants to explore ways to improve the success of IT-enabled business projects. She collaborates with colleagues on topics in mobile technology, IT service quality, and IT governance and risk management. Dr. Reich is the Advisory Board Chair for RADIUS, the Beedie School social innovation initative, and is the founding academic leader and national advisory board member of the Business Technology Management program, an initiative of the Information and Technology Association of Canada (www.itac.ca)
Dr. Reich currently serves on two corporate boards (BCAA and Central 1), two association boards (New Ventures BC Society and Project Management Institute Academic Advisory Group) and the Vancouver Opera Association board.
Reich's interest in innovation and entrepreneurship extends to investing in technology companies started by friends and Canadians on Kickstarter but she is still waiting for her first big windfall.
Research InterestsImproving IT Project Performance, Board level Governance of IT, Aligning Business and Information Technology, Strategic Information Systems.
articles and reports
Serrador, P., Gemino, A. C., & Reich, B. H. (2018). Creating a climate for project success. Journal of Modern Project Management, May-Aug, 38-47. http://doi.org/10.19255/JMPM01604
Jia, R., Steelman, Z. R., & Reich, B. H. (2017). Using mechanical turk data in IS research: Risks, rewards, and recommenations. Communications of the Association for Information Systems, 41, 301-318. http://doi.org/10.17705/1CAIS.04114
Carroll, J., & Reich, B. H. (2017). Technology portfolios: How individuals manage multiple digital technologies. DATA BASE for Advances in Information Systems, 48(1), 75-92. http://doi.org/10.1145/3051473.3051478
Jia, R., Reich, B., & Jia, H. H. (2016). Service climate in knowledge-intensive, internal service settings. International Journal of Quality and Service Sciences, 8(4), 462-477. http://doi.org/10.1108/IJQSS-11-2015-0071
Jia, R., Reich, B., & Jia, H. H. (2016). A commentary on: "Creating agile organizations through IT: The influence of IT service climate on IT service quality and IT agility". Journal of Strategic Information Systems, 25(3), 227-231. http://doi.org/10.1016/j.jsis.2016.06.001
Serrador, P., Reich, B. H., & Gemino, A. C. (2016). Understanding Agile: An in-depth analysis of Agile Success and its Drivers.
Svedic, Z., Mullings, C., Adu, K. O., Owusu-Ansah, M., Cyr, D., Ngwenyama, O., & Reich, B. (2016). Accelerating digital technology adoption in Canadian companies (Adopt-IT): Technology adoption in the Canadian healthcare sector.
Gemino, A. C., Reich, B. H., & Sauer, C. (2015). Plans versus People: Comparing Knowledge Management Approaches in IT-Enabled Business Projects. International Journal of Project Management, 33, 299–310. http://doi.org/10.1016/j.ijproman.2014.04.012
Pishdad, A., Koronios, A., Reich, B. H., & Geursen, G. (2014). ERP institutionalisation - A quantitative data analysis using the integrative framework of IS theories. Australasian Journal of Information Systems, 18(3), 347-369. http://doi.org/10.3127/ajis.v18i3.1089
Reich, B. H., Gemino, A. C., & Sauer, C. (2014). How knowledge management impacts performance in projects: An emprical study. International Journal of Project Management, 32(4), 590–602. http://doi.org/10.1016/j.ijproman.2013.09.004
Semeniuk, M. J., Reich, B. H., Liu, L., Sauer, C., Bannerman, P., Cicmil, S., ... Thomas, J. (2013). Developing better theory about project organizations. International Journal of Project Management, 31(7), 938-942. http://doi.org/10.1016/j.ijproman.2013.07.001
Jia, R. Q., & Reich, B. H. (2013). IT service climate: Antecedents and IT service quality outcomes: Some initial evidence. Journal of Strategic Information Systems, 22(1), 51-69. http://doi.org/10.1016/j.jsis.2012.10.001
Reich, B. H., Gemino, A. C., & Sauer, C. (2012). Knowledge management and project-based knowledge in IT projects: A model and preliminary empirical results. International Journal of Project Management, 30(6), 663-674. http://doi.org/10.1016/j.ijproman.2011.12.003
Jia, R., & Reich, B. H. (2011). IT service climate - an essential managerial tool to improve client satisfaction with IT service quality. Information Systems Management, 28(2), 174-179. http://doi.org/10.1080/10580530.2011.562401
Gemino, A. C., Sauer, C., & Reich, B. H. (2010). Using classification trees to predict performance in information technology projects. Journal of Decision Systems, 19(2), 201-223. http://doi.org/10.3166/jds.19.201-223
Reich, B. H., & Sauer, C. (2010). Roles of the external IT project manager. Communications of the ACM, 53(5), 126-130. http://doi.org/10.1145/1735223.1735254
Parent, M. M., & Reich, B. H. (2009). Governing risk: On board IT. California Management Review, 51(3), 134-152.
Parent, M. M., & Reich, B. H. (2009). Governing information technology risk. California Management Review, 51(3), 134-152. http://doi.org/10.2307/41166497
Sauer, C., & Reich, B. H. (2009). Rethinking IT project management: Evidence of a new mindset and its implications. International Journal of Project Management, 27(2), 182-193. http://doi.org/10.1016/j.ijproman.2008.08.003
Khazanchi, D., & Reich, B. H. (2008). Achieving IT project success through control, measurement, managing expectations and top management support. International Journal of Project Management, 26(7), 699. http://doi.org/10.1016/j.ijproman.2008.06.005
Reich, B. H., Gemino, A. C., & Sauer, C. (2008). Modeling the knowledge perspective of IT projects. Project Management Journal, 39(S1), S4-S14. http://doi.org/10.1002/pmj.20056
Jia, R. Q., Reich, B. H., & Pearson, J. M. (2008). IT service climate: An extension to IT service quality research. Journal of the Association for Information Systems, 9(5), 294-320. http://doi.org/10.17705/1jais.00159
Gemino, A. C., Reich, B. H., & Sauer, C. (2008). A temporal model of information technology project performance. Journal of Management Information Systems, 24(3), 9-44. http://doi.org/10.2753/MIS0742-1222240301
Reich, B. H. (2007). Managing knowledge and learning in IT projects - A conceptual framework and guidelines for practice. Project Management Journal, 38(2), 5-17.
Sauer, C., Gemino, A. C., & Reich, B. H. (2007). The impact of size and volatility on IT project performance. Communications of the ACM, 50(11), 79-84. http://doi.org/10.1145/1297797.1297801
Chan, Y. E., & Reich, B. H. (2007). IT alignment - What have we learned? Journal of Information Technology, 22, 297-315. http://doi.org/10.1057/palgrave.jit.2000109
Sauer, C., & Reich, B. H. (2007). What do we want from a theory of Project Management? A response to Rodney Turner. International Journal of Project Management, 25(1), 1-2. http://doi.org/10.1016/j.ijproman.2006.12.001
Basselier, G., Benbasat, I., & Reich, B. H. (2003). The influence of business managers' IT competence on championing IT. Information Systems Research, 14(4), 317-327. http://doi.org/10.1287/isre.14.4.317.24899
Reich, B. H., & Kaarst-Brown, M. L. (2003). Creating social and intellectual capital through IT career transitions. Journal of Strategic Information Systems, 12(2), 91-109. http://doi.org/10.1016/S0963-8687(03)00017-9
Basselier, G., Reich, B. H., & Benbasat, I. (2001). Information technology competence of business managers: A definition and research model. Journal of Management Information Systems, 17(4), 159-182. http://doi.org/10.1080/07421222.2001.11045660
Reich, B. H., & Benbasat, I. (2000). Factors that influence the social dimension of alignment between business and information technology objectives. MIS Quarterly, 24(1), 81-111.
Reich, B. H., & Kaarst-Brown, M. L. (1999). Seeding the line: Understanding the transition from IT to non-IT careers. MIS Quarterly, 23(3), 337-364. http://doi.org/10.2307/249467
Reich, B. H., & Benbasat, I. (1996). Measuring the linkage between business and information technology objectives. MIS Quarterly, 20(1), 55-81. http://doi.org/10.2307/249542
Reich, B. H., & Benbasat, I. (1990). An empirical investigation of factors influencing the success of customer-oriented strategic systems. Information Systems Research, 1(3), 325-347. http://doi.org/10.1287/isre.1.3.325
books chapters and monographs
Reich, B. H. (2015). Designing Case Studies in Project Management. In Pasian, B. (Eds.), Designs, Methods & Practices for Research in Project Management. Farnham, United Kingdom: Gower Publishing Ltd..
Chan, Y. E., & Reich, B. H. (2011). Rethinking business-IT alignment. In Galliers, R. D., & Currie, W. L. (Eds.), Oxford Handbook of Management Information Systems: Critical Perspectives and New Directions (pp. 346-372). Oxford, Oxfordshire, United Kingdom: Oxford University Press. http://doi.org/10.1093/oxfordhb/9780199580583.003.0016