JM Goh

  • Associate Professor, Management Information Systems
  • Phd, MSc

    Burnaby Room: WMC 3319
    Burnaby Phone: 778.782.9366

    Email Address:


    Dr. JM Goh is an Associate Professor of Management Information Systems in the Beedie School of Business at SFU where she teaches Business Analytics and Introduction to Business Technology Management. Prior to joining SFU, she was a faculty at IE Business School (Instituto de Empresa) in Madrid Spain, where she taught courses in the masters programs. She also taught the undergraduate programs at IE University and University of Maryland College Park. JM obtained her PhD at Robert H Smith School of Business, University of Maryland, College Park, MSc and BSc (First Class Honours) from the School of Computing at the National University of Singapore. Her papers have been published in leading journals such as Information Systems Research, MIS Quarterly, MIT Sloan Management Review, Journal of Strategic Information Systems, among others. Her work has received the CIONET's European Research Paper Of The Year Award and was nominated as finalist for the American Medical Informatics Association's Diana Forsythe Award. She has been an Associate Editor at the International Conference of Information Systems since 2015. 

    Research Interests

    Online communities, IT assimilation in hospitals

    Selected Publications

    Articles and Reports

    Arenas, A. E., Goh, J., & Uruena, A. (2019). How does IT affect design centricity approaches: Evidence from Spain’s smart tourism ecosystem. International Journal of Information Managment, 45(April 2019), 149-162.

    Li, Y., Liu, H., Lim, E. T., Goh, J., Yang, F., & Lee, M. K. (2018). Customer's reaction to cross-channel integration in omnichannel retailing: The mediating roles of retailer uncertainty, identity attractiveness, and switching costs. Decision Support Systems, 109, 50-60.

    Carrera, N., Goh, J., & Hofmann, R. (2016). European banks' annual reports: Comparative analysis of complexity and tone. Spanish Economic and Financial Outlook, 1(3), 29-42.

    Goh, J., Gao, G., & Agarwal, R. (2016). The creation of social value: Can an online health community reduce rural urban health disparities? MIS Quarterly, 40(1), 247-263.

    Lucas, H., & Goh, J. (2013). Disruptive technology: how Kodak missed the digital photography revolution. IEEE Engineering Management Review, 41(4), 81-93.

    Mithas, S., Tafti, A., Bhardhan, I., & Goh, J. (2012). Information technology and firm profitability: mechanisms and empirical evidence. MIS Quarterly, 36(1), 205-224. DOI

    Mithas, S., Tafti, A., Bardhan, I., & Goh, J. (2012). The impact of IT investments on profits. Sloan Management Review.

    Mithas, S., Tafti, A., Bhardhan, I., & Goh, J. (2012). How Should CEOs Allocate Their Discretionary Dollars? New Research on Information Technology Investments and Firm Profits. Sloan Management Review.

    Goh, J., Gao, G., & Agarwal, R. (2011). Evolving work routines: adaptive routinization of information technology in healthcare. Information Systems Research.

    Azad, B., Faraj, S., Goh, J. M., & Feghali, T. (2010). What shapes global diffusion of e-government: comparing the influence of national governance institutions. Journal of Global Information Management, 18(2), 85-104.

    Lucas Jr., H. C., & Goh, J. (2009). Disruptive technology: How Kodak missed the digital photography revolution. Journal of Strategic Information Systems, 18, 46–55.

    Teaching Related Material

    Poo, D. C., Goh, J. M., Tan, C., & Chan, C. (2005). Developing Systems Using J2EE. Scarborough, Canada: Prentice Hall.

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